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Returns Policy

We hope that you are delighted with everything you buy from us, but we also understand that there will be times you need to return items.

You can return any unused items within 14 days of the original delivery date for a FULL REFUND. The customer is responsible for arranging the return and any returns costs unless the item is significantly different as described/shown or deemed as faulty. When returning goods please ensure they are well packaged as sent out, we would recommend retaining the original packaging if possible and ensuring the packaging is resealed. If goods are returned in used, dirty or damaged condition no refund can be issued. We will provide information for suitable couriers to use if you do not have a preferred delivery company, details on request.

You must inform us by email that you intend to return your rug before sending it back to us. We can then add you to our Customer Returns List.

IMPORTANT: Please include your name and order number on the outside of the packaging to enable us to identify and refund your order.

We will process all refunds within 24 hours of receipt of goods returned, we can only refund the debit, credit card or Paypal account used for the original purchase. Please note the time taken for a card refund to be credited to your account will depend on your bank or credit card issuer.

The return address is as follows:

Returns Dept
Rugstore NE
6 Station Road
Fulwell
Sunderland
Tyne & Wear
SR6 9AA
0191 5492783

Contact Us

6 Station Road, Sunderland, SR6 9AA.

0191 5492783

info@rugstorene.co.uk

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