Sunderland Carpet Centre Ltd t/a Rugstore NE (“we”, “our”, “us”) is dedicated to protecting your privacy and handling any personally identifiable information (PII) in a protected and sensitive manner.
Any information inputted or stored on our website, located at https://www.rugstorene.co.uk/ (“our website”, “our site”) is treated with the highest level of care.
We are registered with the Information Commissioners Office, the UK Data Protection enforcement agency.
Our registration number is Z1745948, your assurance that we process data in strict compliance with current UK Data Protection legislation, following strict security procedures for storing information and preventing unauthorised access to it.
If you do not agree to the aforementioned terms, you must not use our website, services or access our information.
About Rugstore NE.
For legal purposes under the Data Protection Act 1998, the data controller is Sunderland Carpet Centre.
Sunderland Carpet Centre is a flooring supplier whose main showroom is based at the following address: 6 Station Road, Sunderland, Tyne and Wear. SR6 9AA, United Kingdom.
What Information Do You Collect? How Do You Collect It?
Sunderland Carpet Centre Ltd t/a Rugstore NE is a flooring and textiles supplier which you can utilise in order to obtain products or further details about services listed on our site, and in order to use this service you are required to communicate with us via email or telephone.
When completing your request, we will ask for some personal information, including (but not limited to): Your First Name, Your Last Name, Job Title, Business or Company Name, Email Address, Postal Address, Post Code and/or Telephone Number.
We record and store all of this information securely.
In addition to the above details, we may require other information on some of our online forms, so that we can search for the best match appropriate to your specific requirements.
Occasionally, we may make changes to our online forms, and this can include changes regarding the personal information that we request through the form.
These changes include, but are not limited to: adding or removing required fields on the online form and adding, changing or removing the questions or phrasing of additional information for each service category.
There are other instances where we may collect and record your PII, which are:
When you access our website, there are details of your visit that may be collected and recorded, including, but not limited to: your IP address, operating system, browser type, the pages and resources that you have accessed on our site, and other technological data.
This data is collected and recorded automatically as part of cookies (and similar technology), and this is elaborated on below.
The aforementioned data is collected for the purposes of:
We have made extensive efforts to make the transmission of data and information on our website as secure as possible, but unfortunately, the transmission of information through the internet is not fully secure. We utilise best practices to protect your data while it is being handled, including secured web content, strict procedures and additional security features to combat unauthorised access. Despite our efforts against this, there is no guarantee that there will not be unauthorised access.
Cookies and Similar Technology
We use this feature because it helps us to improve the website and to make your experience even better. Further details are outlined in our Cookies Policy below.
How May You Use My Information?
When you request further information for any of the products or services on our site, either through submission of an online form, requesting quotations, through purchase or just more details, we may:
What Other Ways May You Use My Information?
Will You Disclose or Share My Information?
We may disclose your information to any member or subsidiary of our group, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may disclose your information to third parties in the following circumstances:
What Are My Rights?
You have certain rights under the Act:
Cookies are small files made up of a collection of letters and numbers. Cookies are automatically downloaded to your computer’s hard drive, your browser or other types of device when you visit our website.
Types of Cookies
There are two main types of cookies: session cookies and persistent cookies. Session cookies and persistent cookies can then either be first or third party cookies. Each of these has a definition below.
Session cookies: this type of cookie is used to track and link the activity of the user during a single browser session. (For example, to recall the items returned from a search). Session cookies are temporary - when you exit your browser and end your session, all session cookies expire and all records are deleted.
Persistent cookies: this type of cookie is used to track the user of a specific device, in order to authenticate you and to keep track of your preferences. This data enables us to optimise our website experience. Unlike session cookies, persistent cookies remain on your device between different browser sessions.
First and third party cookies: session cookies and persistent cookies are either first or third party depending on which domain placed the cookie. Cookies issued by our site are first party, and cookies set by other sites are third party.
In order to enhance and optimise your website experience and ensure the best delivery of our services, we use a combination of all these types of cookies. On our website some of the cookies we use are Essential/Strictly Necessary cookies, Analytical/Performance cookies, Advertising/Targeting cookies and Functionality cookies. All of these are described in the resources listed below.
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|
How Can I Manage Cookies Or Find Out More?
Most of the time, you can set your browser to alert you of any new cookies being set, or to automatically block/reject all cookies. If you want to clear your stored persistent cookies, there is usually an option under the Tools drop-down menu at the top of the menu of your browser.
If you have disabled cookies in your browser, our site (or parts of it) may not function properly, you may encounter technical problems or have problems with access.
For more information about cookies, including guides on how to view cookies that have been set and how to manage or delete cookies on your browser, visit www.aboutcookies.org or www.allaboutcookies.org.
Third Party Cookies
Third party cookies are usually Advertising/Targeting cookies or Analytical/Performance cookies.
Cookies and Google Analytics (Example):
By using our Website, you consent to the processing of data about you by Rugstore NE, Google, and other suppliers we might use for the purposes of website traffic analysis from time to time in the manner and for the purposes set out above.
We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access, and manage that information. Our methods meet the GDPR compliance requirement.
We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.
Resources & Further Information