Established 1986
0191 5492783
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Delivery Information

All UK mainland addresses are delivered free of charge.

Although we do carry extensive stocks not all products are in stock at all times, if you do require a quick delivery service or a more accurate delivery date on a specific rug please contact us to check stock positions prior to ordering.

Most orders are delivered within 7 - 10 days unless stated otherwise on product page, we will email you with an estimated delivery time within 24 hours of an order being placed Monday to Friday.

If the estimated delivery time is longer than 10 - 14 days and we can obtain a confirmed delivery date from our supplier on out of stock items we will give the option to wait for the order or process a full refund. If we cannot get a firm delivery time on new orders we will process a full refund and the item will be marked out of stock until dates can be confirmed.

Delivery times on out of stock items vary from supplier to supplier, dates are given in good faith based on the best information we have at the time of order, but please be aware these dates are subject to change.

Delivery Times

We will email a delivery tracking number and link to our couriers site on the day your rug is dispatched, this will allow you to see the scheduled day for your delivery.

Our couriers deliver Monday to Friday, AM delivery and Saturday delivery options are available in the checkout, please note this service is not available in all areas.


Missed Deliveries

If you are not at home to receive your delivery our couriers will try to leave with a neighbour. If you do not wish for your order to be left with a neighbour please write " do not leave with neighbour" in the comments box on the checkout page, or contact our sales team.

If our couriers cannot deliver your order the driver will leave a card with a unique card reference, you can visit the couriers website to arrange an alternative delivery date, arrange to collect from your local depot or arrange to leave your rug in a safe place.

Your order can be left in a safe place, ie porch, shed, garage or outbuilding, we can only leave your rug without a signature if you email us stating that you will take full responsibility should the goods go missing or become damaged as a result of being left without a signature.


Delivery to another address

We can deliver to an address other than the billing address if this is more convenient
In some instances the first order must be delivered to the billing address given, we would confirm this after the order has been placed.

 

Off shore Delivery costs
All off shore UK destinations are delivered free of charge for orders over £200
Delivery surcharges for orders under £200

Northern Ireland £15.00
Republic of Ireland £15.00
Isle of Wight £5.00
Isle of Man £15.00
Channel Isles - VAT exempt £20.00
Isle of Scilly £20.00
Other offshore location £20.00

 We do not deliver outside the UK with the exception of the Republic of Ireland.


Delivery Options

We offer the following delivery options :-
Standard UK Mainland Delivery Monday - Friday 8.30am to 5.30pm – FREE
Pre 12 Noon Delivery - £9.95 - Please note this service may not be available in some areas.
Saturday Delivery - £24.95 - Please note this service may not be available in some areas.

Pre 12  and Saturday options are not next day service.

Contact Us

6 Station Road, Sunderland, SR6 9AA.

0191 5492783

info@rugstorene.co.uk

“ Buy with confidence from one of the UK's leading online rug specialist's. ”

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