Established 1986
0191 5492783
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Delivery Information

Christmas Delivery Times

Our last order date for Pre Christmas delivery is Monday 17th December subject to stock availability.

All orders placed after this date will be shipped in the New Year.

Please contact us for more details.

 

Delivery Times

We will email a delivery tracking number and link to our couriers site on the day your rug is dispatched, this will allow you to see the scheduled day for your delivery.

Our couriers deliver Monday to Friday, AM delivery and Saturday delivery options are available in the checkout, please note this service is not available in all areas.


Missed Deliveries

If you are not at home to receive your delivery our couriers will try to leave with a neighbour. If you do not wish for your order to be left with a neighbour please write " do not leave with neighbour" in the comments box on the checkout page, or contact our sales team.

If our couriers cannot deliver your order the driver will leave a card with a unique card reference, you can visit the couriers website to arrange an alternative delivery date, arrange to collect from your local depot or arrange to leave your rug in a safe place.

Your order can be left in a safe place, ie porch, shed, garage or outbuilding, we can only leave your rug without a signature if you email us stating that you will take full responsibility should the goods go missing or become damaged as a result of being left without a signature.


Delivery to another address

We can deliver to an address other than the billing address if this is more convenient
In some instances the first order must be delivered to the billing address given, we would confirm this after the order has been placed.

 

Off shore Delivery costs
All off shore UK destinations are delivered free of charge for orders over £200
Delivery surcharges for orders under £200

Northern Ireland £15.00
Republic of Ireland £15.00
Isle of Wight £5.00
Isle of Man £15.00
Channel Isles - VAT exempt £20.00
Isle of Scilly £20.00
Other offshore location £20.00

 We do not deliver outside the UK with the exception of the Republic of Ireland.


Delivery Options

We offer the following delivery options :-
Standard UK Mainland Delivery Monday - Friday 8.30am to 5.30pm – FREE
Pre 12 Noon Delivery - £9.95 - Please note this service may not be available in some areas.
Saturday Delivery - £24.95 - Please note this service may not be available in some areas.

Pre 12  and Saturday options are not next day service.

Contact Us

6 Station Road, Sunderland, SR6 9AA.

0191 5492783

info@rugstorene.co.uk

“ Buy with confidence from one of the UK's leading online rug specialist's. ”

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