All our rugs and hall runners are guaranteed against manufacturing defects for a period of 6 months after delivery date. If a fault is discovered in this time we will collect the item and fix the issue free of charge, replace the item or process a full refund. Issues other than manufaturing defects will be looked at in a fair and appropriate manner. If you feel your item is faulty please email us with your order details and a photograph of the area causing concern to email@example.com we aim to respond to any queries in one business day. This guarantee is non transferable and only applies to the original purchaser.