Returns

Order Cancellation

Under the Consumer Protection (Distance Selling) Regulations you have a right to cancel your order for any item purchased on this website, for a full refund within 7 [seven] working days of receiving your goods.

Please note we are unable to offer you a refund on made-to-measure rugs.

To cancel your order under the Consumer Protection (Distance Selling) Regulations you can email us , or write to us quoting your order/invoice number within 7 [seven] working days of taking delivery of your goods. We will advise you of the procedure for returning your goods.

Please note delivery charges relating to your original order and subsequent return will not be credited or refunded.

Manufacturing Faults

Any product with a manufacturing fault will be replaced in accordance with the manufacturers guarantee on a like for like basis only. No credit will be given and no alternative product will be supplied. Faulty products must be returned in suitable protective packaging by Recorded Delivery or some other traceable method.

We reserve the right to reject any "faulty" product if we consider the complaint to be unreasonable, unjustified, or of the customer's negligence or making.