EXTRA 10% OFF ALL ORDERS - USE CODE TAKE10 - FREE DELIVERY UK MAINLAND

How do I update my Name, Phone Number, Email or Delivery Information?

If your contact details need changing, please contact us by email at info@rugstorene.co.uk or telephone 0191 5492783 during showroom opening hours. If your delivery address needs changing, we will require you to confirm some security questions prior to changing the address. If you have paid via PayPal, we will be unable to alter the address. This is because in the event that fraud has occurred, we as a company have no standing when it comes to adding further information to your claim / case. In this circumstance, we would refund you and request either for you to place the order again or to place it over the phone with us. We will be able to update your information at any point however, please bear in mind that if your order has been despatched for delivery, we will be unable to alter any specific delivery information.

Did you find what you were looking for?