Can I return my purchase?

You can return any UNUSED items within 30 days of the original delivery date for a full refund.

The return address is as follows:

Returns Dept
Rugstore NE
6 Station Road
Tyne & Wear
0191 5492783

The rug should be adequately packaged to avoid any damage during transit. Once received at our premises, we will check item has been returned inline with our returns policy and process a refund within 48 business hours.