Customer Comments

  • Irene & James Gault - Berkshire

    Hi Tony

    Just to advise that rug was delivered yesterday late afternoon, and we are extremely happy with the rug, great service from you from start to finish and great website where what you see is actually what you get!

    Well done and thank you.

    Thank you so much for your kind attention.

    Kind regards

    Irene & James Gault
  • Jeff and Jan Price - Ireland

    Dear Wayne

    We received our rugs yesterday and we are delighted with them.

    Thank you so much for your kind attention.

    Kindest regards

    Jan & Jeff Price - Ireland
  • Mrs W Kirkwood - Biggar

    Hello, Wayne,

    Took delivery of the rug today.

    We are delighted with it,

    Thankyou very much.

  • Imogen. S - Sherringham

    Hi, thank you for the rugs, am impressed with your customer service and will recommend you to others.

    Regards, Imogen.
  • Karen J - Herts

    Dear all,

    Just wanted to say my rug arrived today and is fab , so thank you to you and for an excellent service .


    Karen Johns.
  • Mrs J Costard - Dorset

    Would like to say thank you very much for delivering my beautiful rug so quickly with no hassle, sometimes we dread ordering off the internet when you hear of so many things go wrong, but rugstore NE cannot be highly recommended enough, I will advise my friends and family to buy from you and hope to be a returning customer when I need your services.

  • John Walton - Co Durham

    Hello Alison,

    Rug was delivered today and just a note to say many thanks.It was a pleasure to deal with you.


  • Jo Delaney - Southwater

    Hi Tony

    Further to my earlier email, just to let you know that I have received the rug and it's perfect!

    Thank you so much for your assistance on Monday, for being so accomodating and for the impressive speed in which the rug was delivered - much appreciated!

    Kindest regards

    Jo Delaney
  • L.Giles - Westerham

    Dear Wayne

    Just a note to say thank you. The rug was delivered today as promised and I am absolutely delighted with it. The colour is lovely, the quality is lovely and it looks great.

    Thank you so much for the great service you have provided and I will be visiting your website again in the future.

    Thanks once again


    Lynne Giles
  • J Fisher - Hampton

    Just to say thank you very much for your excellent customer service. The second runner and grip arrived as promised.

    Thanks again and i look forward to dealing with you again in the future.

    Best Regards

    Julie Fisher
  • S Hawkes - Southampton

    Hi Tony & Wayne

    Just to let you know the rug arrived this morning as promised. We were very impressed with the way it was wrapped ensuring it arrived in perfect condition. We are very pleased with the look and quailty of the rug and it compliments the wooden floor well.

    Thank you for keeping me informed with the delivery process

    Shirley Hawkes
  • Mr M.Lowe - Bury St Edmonds

    Rug delivered at 1310 hours today as promised.

    Excellent rug and just what I expected in terms of style and colour.

    I am most impressed with the overall service of RugstoreNE. Everything has been done as you said it would be and good communication, customer service, follow up and attention to the little details to track the order to delivery. These are the things that make the difference.

    Thank you and I shall definitely recommend you to anyone who is seeking to buy a good quality rug.

    Regards Mr Malcolm Lowe
  • Linda - Wisbech


    recieved my rug and it's perfect, thank you for keeping me informed,fantastic service

    A very happy Linda,
  • Zoe - Penryn

    Dear Wayne

    The rug arrived on Tuesday in good condition. Thank you for such quick delivery on the order and fantastic customer service.

  • L. Burt - Rye

    Dear Alison,

    Just a big thank you the rug is perfect and your service excellent regards Linda Burt

  • C Leach - Isle of Mull

    Dear Wayne,

    Just to let you know that the rugs were safely delivered a couple of days ago and I am delighted with them. Thank you very much indeed.

    Christine Leach, Isle of Mull
  • J Carr - Isle of Wight

    Thank you for our absolutely GORGEOUS "Living Treasures" rug, which arrived a few days ago.

    We love it so much, we can't stop looking at it.

    It shows up the rest of our lounge, so we are now saving up for a new suite!!

    Thank you also for delivering it to the other end of the country (Isle of Wight) for only £20!

    We will certainly recommend you to all our friends.

    Best wishes,

    Jacqueline Carr
  • Lee Smith - Oxford

    Dear Wayne

    Thank you so much for all your help - it is a lovely change to deal with a company that values customer service.

    Please pass on my thanks to all the team that have helped with my order.

    Kind Regards

  • Sue Walker - Padstow

    Dear Wayne>

    Its arrived! It is wonderful. Thank you so much for your emails and a lovely rug.

    Regards Sue
  • Tessa W - Bradford

    Dear Wayne

    The rug arrived today at 10am by helpful courier thanks for the prompt service it is much appreciated


    Tessa Winchcombe
  • B Tyson - Derbyshire

    Dear Alison. Just to say the rug arrived safely - so well packed we had a job to open it! - and we are delighted with it. The colours are true to those seen on the internet and your service has been excellent. Well done.

    Barbara Tyson
  • A.Dalziel - Hereford

    Thank you for such attentive service. Despite the weather, the rug arrived at 8.30am today and we are very pleased with it. I will recommend the Rug Store to friends and family and may well be tempted to replace some of our existing rugs next year!


    Alexandra Dalziel
  • Pauline - Isle of Wight

    Good Afternoon, rug arrived this morning.

    Wonderful service and am delighted with rug

    Many thanks

    Pauline Hanness
  • Emma.T

    Wayne , just a line to say thankyou for the Peony rug which arrived safely this morning. I am very pleased with it !

  • Sarah G

    Hi rug arrived safely today, I love it - looks perfect ! thanks again Wayne

    kind regards

  • Sue B

    Rug arrived safely this am. Thank you for your excellent service:keeping me informed, prompt delivery, competitive price and a quality product, just as described.Thanks again Regards

  • Kind regards from John & Margaret P

    Just to let you know that we received the rug yesterday - and we are absolutely delighted. The rug is just what we wanted and the speedy delievery was a bonus. I would certainly recommend your firm to others. Many thanks for the quality item and excellent service.

  • Gill P

    Thank you so much for your prompt attention. I will certainly use you again and recommend you to all of my friends.

  • Laura F

    Thankyou for the delivery of my rug it is fabulous quality and looks amazing! Many thanks

  • Julie M

    Just received the rug, it's great. Thank you for your prompt, efficient service. Regards

  • Thank You - Sheila

    thank you for dealing with everything so promptly Tony, I have recommended Rugstore to my friends as I have been impressed with the service. Regards, Sheila.

  • Christine C

    Hi Tony,

    I just wanted to thank all concerned in getting my rug delivered quickly.

    I will certainly be using your store again.

    Kind regards,

    Christine Calnan
  • Mrs Marshall

    The rug on the attached order has been received and we're very happy with it. Many thanks for a very efficient service.

    Bye for now

    Mrs G Marshall
  • M.Smith

    Dear Tony, I want to thank you for the excellent service your company

    has provided right through from the ease of ordering on your website to delivery of the rug today. This arrived at around 10am this morning.The rug is true to the colouring shown on your website, and I am extremely pleased with it and that I chose your company to deal with.

    Thank you once again.

    Margaret Smith
  • P.Sturgess

    Dear Tony.

    We have safely received the rug, and are very pleased with it. Well worth the wait.

    Many thanks

  • Larraine

    Thank you very much,on an extremely quick response and delivery.

    I will pass your company name onto anyone who wishes to buy a good rug

    Kind Regards Larraine
  • S.Smith

    Many thanks for despatching the rug so promptly. It's a house warming present for my daughter and she is delighted with the quality of the rug and I am delighted with the price!So we'll keep an eye on your web site and will certainly consider Rug Store for any future purchases.

    Best wishes

    Sue Smith
  • Beverley.G

    Dear Tony

    Thank you for the prompt delivery of the rug (last week) – am very happy with the design and quality of the rug and also the service from Rugstore NE.


  • J Wainwright


    Many thanks to you and the team for such prompt and efficient service. Look forward to receiving the rug.

    Kind regards,

    Judith Wainwright
  • A Stanton

    Dear Tony

    Super service from yourselves and Night Freight.The rug was here at 08.30 this morning - we are delighted with it and will know where to come if we need another.


    Anne Stanton
  • Elizabeth .H

    Wow! And thank you.

  • Carol.D

    Just to let you know the rug arrived in good order and I am very pleased with it.


    Carol Dryden
  • S.Granger

    Just to say thanks, the rug is just the job and delivery was very speedy!

  • Jill.R

    FANTASTIC service from a friendly voice on the end of a telephone. The rug arrived early this morning and it's perfect, one extremely happy customer. I will pass around your internet address and inform our friends what a gem it is.

    Yours with sincere thanks Jill Read

    PS You were 100% bang on with the need for an underlay base for the rug.

  • Linda B

    Hello Wayne, sorry its taken a little while, but many thanks for the excellent and prompt service, also it was really nice to have personal service. Thanks again, best regards, Linda

  • Thanks

    This is just to say thanks for exceptional service! I paid for 2 multistripe runners on the Tuesday 22nd December and, despite the bad weather, they were delivered to us in SW London the next day. Truly amazing! And the rugs are exactly what we wanted too.

  • Joan.D

    Just to say thank you for very good customer support and receiving the Ivory rug less than 24 hours later before 12 noon as promised. Also pleased with colour and quality of rug.

    Joan Davis,
  • Stephen H

    Just a quick mail to confirm safe receipt of the above and also to comment on how happy we are with the item and the service we received. "Great comunication and delivery."


    Stephen Healy.
  • Elaine.M

    Dear Wayne - Thank you very much for safe delivery of my rug. I am very pleased with it. As before your service has been very efficient. Thank you.

    Elaine Moniz
  • Fraser.C

    Hi Wayne,

    Rug has arrived and we are delighted with it, thankyou for your excellent service.

    Dealing with your company has been a pleasure, and in the future we will certainly look your way again.

    Regards Fraser
  • B.Smith

    F.A.O. Wayne,

    All arrived as promised, rugs up to expectations. Also, we are very impressed with the service given

    Many thanks for your assistance in this matter.

    Kind regards

    Bernard Smith
  • Nicky.C

    Hi Wayne

    Rug arrived this morning - I can't believe the superfast delivery and am delighted with the rug.

    Thanks very much

  • T McKnight

    Hi Tony,

    Got my rug today and I'm delighted with it... I will be using your company again.


  • Hi Wayne

    Just to let you know that we recieved the Silver Sparkle rug this morning as arranged. Thank you for such excellent service.

    Best regards

  • J Clarke

    Hi Tony

    Just to let you know that the rug was delivered this morning at 8.50am.

    Many thanks the rug matches perfectly with the Paris rug I have already got.

    Excellent service will highly recommend.


  • M.McBride

    Hi Wayne

    Rug has just arrived - exactly as appears on web image - delighted with the quality - prompt delivery too. Will definitely buy from you again.

    Thank you

  • M.Barnett

    Hi Wayne

    Just to confirm I have received my rugs as promised yesterday, thank-you for your excellent service, we are thrilled to bits with them and the quality is fantastic just what we wanted.

    Many thanks

    Margaret Barnett.
  • R.Divers

    Hello Tony

    Just to confirm receipt of the rug. I'm absolutely delighted with it and thanks for the very speedy service.

    Kind regards

  • B.Sebzevari

    Hi wayne

    thank you for the delivery today the rugs have arrived and look lovely.

    thanks for the great service and prompt delivery i hope you do very well.


  • S Cole

    Dear Tony,

    Our new rug arrived today as promised and we are absolutely delighted with it! This is the third rug we have purchased from you and the quality of your products, together with your outstanding customer service is second to none!

    Thank you so much, we will certainly be recommending you to all our friends and family!

    Best wishes and thank you once again,

  • J Stokes


    Fantastic service. Ordered the rug at 11:00 am, received it at 08:00am next morning.

    Can't get better than that.

    Thank you

    Jill Stokes
  • J Grant

    We bought the Gooch Indian Summer rug having seen it on your web site.

    Having had it a short while we decided that a bigger one would be better.

    You kindly exchanged it and we would just like to say Thanks. we are delighted. I would also like to say that the Gent and young lady I dealt with were very courteous. On both occassions delivery was quick. I would recommend your service to family and friends.

    John & Jean Grant
  • B Clark

    Hello Wayne

    Just to let you know that the rug arrived safely this morning and I am very pleased with it . Thank you for your help.


    Barrie Clark
  • K Shaw


    Thanks for the personal service our daughter loves the rug it is very wow!

    Kate Shaw
  • P Cooper


    Rug arrived 9.30 this morning. Brilliant service - many thanks

    Paul Cooper
  • Mrs J Chadwick

    Dear Tony.

    Thank you so much for my new rug. We are really pleased with it, the quality is first class. And the delivery was very fast.

    I will definitley recommend your company to others

    Joan Chadwick
  • S Clark

    Dear Wayne

    The rug arrived this morning. It's perfect. Excellent service. Would highly recommend your company to anyone looking for a rug.

    Thanks again

    Shona Clark
  • L Pallister

    Hi there

    Thanks for chasing up this delivery for me as I'd missed the courier. I do now have the rug.

    In fact that really was superfast delivery and the rug is great. I'm very pleased with it. Thanks for a great service.

    L Pallister
  • Emma.B

    Dear Wayne

    Just a quick email to thank you for the prompt service and quick delivery.

    We wouldn't hesitate in recommending you.


    Mrs E Buck
  • Pat.L

    The rugs were delivered this morning and they are just how I imagined them. Thank you for trimming the underlay to size.

    I will recommend your company to anyone who might be interested in buying rugs.

    Many thanks for your assistance & excellent service.

    Kind regards,

  • G & S Phillips

    Hi Wayne,

    Absolutely delighted with the rug - such quality and so rich looking.

    Thanks for your help and service. Hope to deal again.

    Regards, Geoff & Suzy Phillips
  • N Cracknell

    Thank you Wayne for your efficiency. I have just taken delivery of the carpet I ordered from you. I will use your company again. Norma Cracknell.

  • Kim.P

    Dear Tony,

    Rug arrived today as promised. Thankyou, love it. Thankyou also for a brilliant service, keeping me informed of progress of the order, much appreciated.

    Will be passing on your details to friends and family.

    Thanks again.