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FAQ Home Page

Help Centre

 

PLACING YOUR ORDER
How to Pay
We accept a variety of payment methods, please click to read more....
Will my information be shared?
We only share information with our trusted partners to fulfil your order....
Is online shopping secure?
Security is paramount at Rugstore NE ensuring our customers a safe shopping experience....
Can I Order A Sample For The Rug I Am Interested In Purchasing?
Unfortunately we do not offer a postage sample service at this time.......
How do I add a rug to my cart?
Simply select the quantiy and click the 'Add to Cart ' button.......
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ORDER QUERIES
How Do I Change My Order After It Has Been Placed?
Simply give us a call or email us so that we can assist. If your order has already been shipped we are unable to change your information....
Can I Cancel my Order?
As long as your order has not already been despatched, you will be able to cancel your order.....
How do I update my Name, Phone Number, Email or Delivery Information?
Simply give us a call or send us an email. Please note that once your order has been despatched, we are unable to update any delivery information....
Damaged, incorrect or faulty orders....
Please either reject your delivery or contact us directly as soon as you become aware....
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DELIVERY, RETURNS and REFUNDS
How long will it take for an order to arrive?
Rugs are usually delivered within 2-5 working days, in some cases it may be longer....
How much is delivery?
Delivery is free to all UK mainland destinations....
Do You Ship Internationally?
No we only ship inside the UK......
Can I return my purchase?
We accept returns on any unused item returned in perfect condition....
How long do I have to return my item?
You have 30 days to return an item from the date received ......
Do I have to pay for returns?
Yes. It is up to the customer to arrange a return...
How much does is cost to return a rug?
The cost of a return will vary depending on the size of the rug, you can simply get a quote online to get your cheapest rates....
How will I be refunded and how long does it take?
We aim to have all returns checked and refunded within 48 working hours....
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GENERAL PRODUCT QUESTIONS
How do I take care of my new rug?
You can extend the lifespan and vastly improve the look of your rug by following our simple care guide....
Do your rugs have a guarantee?
All our rugs are guaranteed against manufacturing defects...............
Do I need an antislip underlay under my rug?
Well, do you need one, or are we just trying to “upsell” you with an add-on sale............
What size rug underlay should I buy for my rug?
To perform correctly the antislip underlay should be slightly shorter than the rug.........
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