Order Cancellation

Under the Consumer Protection (Distance Selling) Regulations you have a right to cancel your order for any item purchased on this website, for a full refund within 7 [seven] working days of receiving your goods.

Please note we are unable to offer you a refund on made-to-measure,bespoke and special order items.

To cancel your order under the Consumer Protection (Distance Selling) Regulations you can email us , or write to us quoting your order/invoice number within 7 [seven] working days of taking delivery of your goods. We will advise you of the procedure for returning your goods.

Returns

Once the goods have been returned and we have confirmed the condition is the same as sent out we will issue a full refund for the original purchase price.Unlike most of our competitors we do NOT deduct our delivery costs from the refund amount but you will be responsible for returning the rug to us and the return costs incurred.We strongly recommend goods returned are adequately insured and sent using a tracable delivery service.

Manufacturing Faults

All rugs despatched from us are thoroughly checked for manufacturing defects prior to despatch, however in the unlikely event that the your rug has a manufacturing defect this will be replaced in accordance with the manufacturers guarantee where applicable on a like for like basis only.Credits or refunds will be given at our descretion entirely. Faulty products must be returned in suitable protective packaging by Recorded Delivery or some other traceable method.We reserve the right to reject any "faulty" product if we consider the complaint to be unreasonable, unjustified, or of the customer's negligence or making.

Please note, whilst every effort is made to accurately reproduce the appearance of each rug we stock – we can not accept and responsibility for any colour misrepresentations. Different colour display settings on computer monitors can have an effect on the appearance of colours in our rug images. You can still return your rug for a full refund, however they will not be deemed faulty and you will be responsible for the return costs.