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delivery
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Returns
Seven day money back guarantee. ( excludes special orders and bespoke rugs )
You can return any rug purchased within 7 days of the delivery date.You are responsible for arranging the return and the return costs.We will send an email to confirm the returns procedure and provide courier information should you not have a prefered courier company.The rug must be returned to us in the same condition as it was sent.We will process a full refund for the purchase price within 24 hours of receiving the rug back on our premises.We do not deduct charges incurred by us for the initial delivery of the rug.
Returns Procedure
Please e-mail us at info@rugstorene.co.uk.co.uk to inform us that you are returning a rug,please provide your name and order number in the e-mail.
We strongly recommend goods returned are adequately insured and sent using a tracable delivery service.Should any goods go missing in transit when being returned we are unable to reimburse you.Rugs returned soiled or damaged due to insufficient wrapping will be sent back and no refund will be issued. You can also return a rug in person during normal store opening hours.
Order Cancellation
Under the Consumer Protection (Distance Selling) Regulations you have a right to cancel your order for any item purchased on this website, for a full refund within 7 [seven] working days of receiving your goods.
Please note we are unable to offer you a refund on made-to-measure,bespoke and special order items.
To cancel your order under the Consumer Protection (Distance Selling) Regulations you can email us , or write to us quoting your order/invoice number within 7 [seven] working days of taking delivery of your goods. We will advise you of the procedure for returning your goods.
Manufacturing Faults
All rugs despatched from us are thoroughly checked for manufacturing defects prior to despatch, however in the unlikely event that the your rug has a manufacturing defect this will be replaced in accordance with the manufacturers guarantee where applicable on a like for like basis only.Credits or refunds will be given at our descretion entirely. Faulty products must be returned in suitable protective packaging by Recorded Delivery or some other traceable method.We reserve the right to reject any "faulty" product if we consider the complaint to be unreasonable, unjustified, or of the customer's negligence or making.
Please note, whilst every effort is made to accurately reproduce the appearance of each rug we stock – we can not accept any responsibility for any colour misrepresentations.Different colour display settings on computer monitors can have an effect on the appearance of colours on our rug images. You can still return your rug for a full refund, however they will not be deemed faulty and you will be responsible for the return costs.
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If for any reason you cannot use our online payment system, you can phone us to place your order. We accept all major credit cards.
Please call us on
0191 549 2783
Opening Hours
Monday to Friday – 9:00am – 5:30pm
Tuesday 9:00am – 7:30pm
Saturday 9:00pm – 5:00pm
Closed on Sundays
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Modern Wilton Rugs
Brink & Campman rugs
