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Under the Distance Selling Regulations you may return any rug purchased from us for a full refund of the original purchase price, so long as you inform us within 7 working days of the day your order is delivered. We request that the goods are then returned within 14 working days. You are responsible for arranging the return and the return costs. Provided the rug is returned unused in the same condition as it was sent we will issue you with a full refund on your purchase. If a rug is returned to us used, dirty or damaged no refund will be issued.
RETURN INSTRUCTIONS
Please contact us within 7 working days of receipt of your order to inform us that you wish to return a rug. We request that goods are then returned within 14 working days.
We will confirm your returns request by email and provide information on couriers to use, size and weight of the rug to be returned.You can also return the rug to our store in person
When returning goods, you must ensure they are SATISFACTORILY WRAPPED IN WATERPROOF PACKING OR ORIGINAL DELIVERY PACKAGING do not use thin plastic wrapping such as bin liners.
No refund will be issued if goods are badly wrapped and are soiled or damaged when in transit.
IMPORTANT INFORMATION
Should any goods go missing in transit when being returned we are unable to reimburse you. Please ensure that you use a return courier which allows you to obtain proof of delivery to ourselves and ensure you are covered for the value of the goods should they be lost or damaged.
During the photography process we make every effort to accurately reproduce the appearance of each rug we sell. However circumstances outside of our control such as computer monitor settings can sometimes affect how colours are displayed on your screen.
Colours are subjective and the interpretation of colours can vary from person to person. If you are unsatisfied with the colour of a rug you receive for any reason you may return it for a full refund under our normal 7 day returns policy.
We are unable to accept responsibility or cover the return carriage costs should there be a variation in colour within our images or descriptions.
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If for any reason you cannot use our online payment system, you can phone us to place your order. We accept all major credit cards.
Please call us on
0191 549 2783
Opening Hours
Monday to Friday – 9:00am – 5:30pm
Tuesday 9:00am – 7:30pm
Saturday 9:00pm – 5:00pm
Closed on Sundays
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Modern Wilton
Leather
